Using the Shopping Cart
 
When you see an item you'd like to purchase, simply click the "ADD TO CART" button next to the item. That puts the item in your shopping cart and takes you to the Shopping Cart page, where you'll be able to view the items you've added to your cart. You can also change the quantity of each item you've selected and remove items, if you want. From your cart, you can either check out or continue shopping.

Note: Our site uses an Internet technology called "Cookies" to keep track of the items you put in your shopping cart. If you experience any problems with items disappearing from your shopping cart, make sure you have Cookies "enabled" in your web browser.

When you are ready to order, the first step before Checkout is to review your order on the Shopping Cart page. When you are satisfied with your order, click "Checkout Now," and you're on your way to completing your purchase.

Product Availability
 
We stock everything shown on our website. On occasion however, demand for a product will exceed the quantity we have in stock. If you order an item that is currently out of stock, you will be notified by e-mail that the product is backordered, and will sometimes be given the option to replace the item with a different one (i.e. a different color).

If an item (or items) you've ordered are out of stock, we will ship you the items that were in stock first as not to delay your entire order. When your backordered items come in, we will immediately ship them to you at our cost and no extra charge to you.

Payment Options & Information

Online we accept payment by Discover, Visa, MasterCard, and American Express credit cards. When ordering by mail or fax we accept payment by the aforementioned credit cards as well as check or money order.

After placing a credit card order, your card is typically processed and charged the following business day when we enter your order into our system. When it is approved, it is only charged for the items we have in stock that are being shipped to you immediately, plus the entire amount of shipping costs. Payment for any backordered items will be charged when they come in and we get ready to ship them to you. You will not be billed or charged for any additional shipping fees.

If your credit card is declined, you will receive an e-mail notice requesting that you contact us immediately. A decline often results from a simple typo when you are entering your payment information at Checkout, so when you contact us we will ask you to verify your account number, expiration date, and billing address. If this doesn't rectify the problem, you have the option of working out another means of payment or cancelling the order. If we do not get a reply from you within 7 days of the decline notice, your order will be cancelled.

Sales Tax
 
There is no sales tax for shipments outside of Alabama & Georgia. Sales tax is charged for orders shipped to Georgia & Alabama where sales taxes are applicable. The amount of sales tax charged is based on current local tax rates. Sales tax will be refunded for returned items.

State and local sales tax rates are subject to change at any time.

Order Confirmation
 
When you place an order and your e-mail address is provided, you will immediately receive an e-mail confirming that your order has been received. You will receive a second email when we process your order (usually the next business day); it is at this time that you will be informed of any backordered items. A third e-mail will be sent when your order is shipped. You will also be sent additional e-mail notices if your credit card was denied, or if there are any kinds of problems for which we would need to contact you.

Shipping

All orders placed by 2 PM EST, normally ship the same day.  If you place your order after 2 PM or on weekends, your order will ship the next business day.

Shipping Costs

Shanky's will charge a flat shipping charge on all orders, unless we are offering free shipping at the time your order is placed.  All shipping rates shown are based on sending your order via UPS Ground shipping.  If you would like to have your order expedited, please specify that at the time of checkout.